KitQuest

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How to buy on KitQuest

Why should I buy from KitQuest?

KitQuest makes it easy to find quality new and used gear for reenacting, larp, and renaissance faires. Have you ever had to search for a social media post that had a product you liked, only to come up empty handed? How about scrolling through pages of cheaply made, mass produced products searching for that diamond in the rough? Ever passed on a purchase because the payment options sounded shady? KitQuest brings together the costuming community in a new way, allowing you to find unique, quality items faster than ever before, while providing a secure way to pay.

All KitQuest buyers must be located within the U.S. at this time.

Who are KitQuest sellers?

KitQuest sellers are just like you; lovers of all things costuming! Sellers may be cleaning out their personal kit closets or making new handcrafted items for sale. KitQuest sellers are not foreign manufacturers or drop shippers, they are real humans that you can connect with. All KitQuest sellers are required to be based in the U.S. at this time.

How do I search for items?

There are several ways to search for items on KitQuest. The easiest is to use the search bar found at the top of each page. KitQuest listings use keywords that allow the search bar to pull up the most relevant items. Make sure you check your spelling! You can also search through the filters. All KitQuest listing are sorted into six main categories:

  • Clothing/Garb
  • Armor
  • Weapons
  • Camp/Kitchen
  • Accessories
  • Crafting Supplies

In addition to these categories, you can also sort by Kit Type such as medieval or fantasy. Some listings will fit into multiple Kit Types. There are also other filters that will help assist you in narrowing down your search. If you have the need for a new filter option, please reach out to KitQuest at contact@kitquest.us for assistance.

How does purchasing from a seller work?

When you find a listing you would like to purchase, you will need to make an account on KitQuest. Once you are logged in, it is as easy as clicking the Buy Now button. All transactions and agreements are between you and the seller.

Shipping: After your purchase, the seller has five days to ship your item. If they have not notified you that they have shipped your item within five days, reach out to them or KitQuest at contact@kitquest.us and we will help figure out what is going on. If the seller cannot be contacted, we may cancel the purchase on your behalf.

Lost Items: If your item never arrives, it may have been lost in the mail. All sellers are required to get tracking on shipments so a case can be opened up with the shipping service if the parcel doesn't reach you.

Accept Your Item: Once your items arrives, please log into your account promptly to accept your order. This allows us to release payment to the seller.

Returns All sales on KitQuest are final. If you feel the seller grossly misrepresented their product, you should reach out to the seller for a solution, and notify KitQuest at contact@kitquest.us. A gross misrepresentation does not include items that don't fit you, where the color looks slightly 'off' from the photos, that you regret buying, is not of your preferred quality, etc. It is your responsibility as the buyer to review every listing in detail and ask any questions to the seller to clarify any of your concerns on the item before purchasing. If a solution can not be made with the buyer, KitQuest may assist with refunds and could cancel the sellers account.

But don't worry! If you got something you don't totally love, you can resell it on KitQuest!

Is there anything else I should know?

KitQuest is operated by Rogart Enterprises LLC. Please read our Terms of Service and feel free to reach out to us at anytime by emailing contact@kitquest.us.